CEO @ Customer Experience Professionals Association
Diane Magers has more than 20 years of building and growing customer and employee engagement. Diane’s demonstrated leadership abilities help organizations design and execute strategies to drive customer obsession with targeted business results. Currently the interim CEO of CXPA.
In 2011, she founded Customer Experience Catalysts, a thought leadership and consultancy practice helping brands identify and optimize their opportunities to engage customers and associates. Clients include VMWare, Honeywell, Blue Cross & Blue Shield and Align Technologies. She developed and led Customer Engagement, Customer Strategy and Business Transformation projects at Sysco including designing and centralizing their call center, optimizing sales interactions and redesign the customer digital platforms for products and business services. Her focus is customer and associate engagement and complex organizational change management to drive measurable business results.
Diane Magers holds a Masters in Clinical Psychology and an MBA. She is a Certified Customer Experience Professional (CCXP), and Promoter Score (NPS), Voice of Customer (VoC) and Customer Experience Management (CEM) certified. Additional affiliations include CXPA (founding member), LUMA Institute, CXPA Board member, Board member for CCXP Certification and active volunteer for the Autism Society of American, Leukemia and Lymphoma Society and the American Heart Association. She resides in Dallas with her family.
A little bit more personal me….
Passionate CX professional and change agent. Sherpa for new and developing customer and associate obsessed leaders. Thought leader and innovator for ways of engaging associates and customers. Spirited entrepreneur. Skilled in business benefits development and systematically embedding customer and associate centricity into an organization. Believe that brands who win choose to focus on human and emotional elements. Develops the hearts and minds of others. Firm executor in the ‘pay it forward’ model. Writer, speaker and artist.